Wednesday, 29 June 2011

A reply from Mr Mark Hopwood!

Mr Utton

Thanks for your email.

I am well aware of the issues customers face each day and use the trains myself every day. When things go wrong I try and assist on stations so I feel I am as aware of the issues we face as I can be.

This morning our trains were bought to a stand while someone was removed from the railway by the police. This is frustrating for us. We have subsequently had a signalling system hit by lightening as have a number of other rail routes into London.

I share your view reliability just isn't good enough right now and this is primarily but not exclusively an issue with Network Rail reliability and we are applying pressure for improvement.


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