Mr Utton
Thanks for your email.
I am well aware of the issues customers face each day and use the trains myself every day. When things go wrong I try and assist on stations so I feel I am as aware of the issues we face as I can be.
This morning our trains were bought to a stand while someone was removed from the railway by the police. This is frustrating for us. We have subsequently had a signalling system hit by lightening as have a number of other rail routes into London.
I share your view reliability just isn't good enough right now and this is primarily but not exclusively an issue with Network Rail reliability and we are applying pressure for improvement.
Mark
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