Dom
Thank you for your emails.
The delay on Monday evening was down to congestion at Reading, created by an earlier dispatch issue.
I didn't watch Panorama as I was working until late (I was with Network Rail in fact) but I am aware of the issues discussed throughout the programme. I know, and have my own opinions of, the operational challenges of the rail industry as a whole. I also have a good understanding of the publics general perception of how things are run. I take a keen interest in the contact I receive from our own customers and of course your own feedback has always been given my full and personal attention! So please don't be cross. It wasn't because I was disinterested but simply due to having a busy and 'hand's on' job that leaves little time for TV.
On Tuesday, congestion caused your late arrival into Paddington.
On Wednesday night, the problem was was first reported as a track defect on the 'down mainline' but turned out to be ballast on the line. The disruption was then compounded by a points failure on the 'down relief line'. With problems on both lines, delays were significant. I was caught up in this too and was late home myself.
On Thursday, our 18:51 was waiting for a member of crew who had been delayed on a service that had been caught up in an points failure.
I really am sorry for all the delays last week. I would also like to apologise for the occasions when our 08:06 has been a Turbo train. We've had a couple of our HSTs out of service and have had to make some changes. I know it is never ideal to short form trains, especially on busy commuter services, but our only alternative would have been to cancel services and this is not acceptable either.
I think it is time to update you about what is being done to improve performance on the Oxford - London route. I'll be in touch with this soon.
Kind regards
Mark
Thank you for your emails.
The delay on Monday evening was down to congestion at Reading, created by an earlier dispatch issue.
I didn't watch Panorama as I was working until late (I was with Network Rail in fact) but I am aware of the issues discussed throughout the programme. I know, and have my own opinions of, the operational challenges of the rail industry as a whole. I also have a good understanding of the publics general perception of how things are run. I take a keen interest in the contact I receive from our own customers and of course your own feedback has always been given my full and personal attention! So please don't be cross. It wasn't because I was disinterested but simply due to having a busy and 'hand's on' job that leaves little time for TV.
On Tuesday, congestion caused your late arrival into Paddington.
On Wednesday night, the problem was was first reported as a track defect on the 'down mainline' but turned out to be ballast on the line. The disruption was then compounded by a points failure on the 'down relief line'. With problems on both lines, delays were significant. I was caught up in this too and was late home myself.
On Thursday, our 18:51 was waiting for a member of crew who had been delayed on a service that had been caught up in an points failure.
I really am sorry for all the delays last week. I would also like to apologise for the occasions when our 08:06 has been a Turbo train. We've had a couple of our HSTs out of service and have had to make some changes. I know it is never ideal to short form trains, especially on busy commuter services, but our only alternative would have been to cancel services and this is not acceptable either.
I think it is time to update you about what is being done to improve performance on the Oxford - London route. I'll be in touch with this soon.
Kind regards
Mark
No comments:
Post a Comment