Monday, 25 July 2011

Another reply from Marky Mark

He's frustrated. Aren't we all?

Dear Dominic

Thank you for your recent emails about your journey experiences. I am very aware that reliability of services on the Paddington to Oxford route is not as good as other routes in the business or as good as it should be and we are working hard with Network Rail to address this.

On Wednesday night your service lost time leaving Reading station due to congestion and was regrettably unable to make this up by the time it arrived into Oxford. Delays to services arriving into and leaving Reading are frustrating and with the number of services passing through the station any problem has a knock on effect of causing a number of following services to also be delayed. The significant changes and £800m investment at Reading Station will provide a solution to these problems. However, this is a long term project and the benefits will not be apparent immediately. In the mean time we will try all we can to keep such delays to an absolute minimum.

Apologies also for the belated start to your day on Thursday morning, a signal problem in the Moreton-in-Marsh area caused a number of services to fall behind schedule after a signalling cable was cut adjacent to the line overnight.

Yesterday morning one of our services suffered a mechanical problem in the Acton area and despite our best efforts we were not able to get it moving in time to prevent delays to following trains, including the 0806 from Oxford.

I agree that to arrive into Paddington late two days running is very disappointing and I appreciate that you and many other passengers require and quite rightly expect to arrive into London as scheduled. We will continue to do all we can to ensure that is the case and I am sorry for the inconvenience caused by the recent problems.

Kind regards

Mark Hopwood
Managing Director

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