What do you think? Should I do it? And will Sue be there?
Thank you for your email. Just to remind you, my replies are sent on behalf of the business so I would assure you Sue sees your emails and sometimes contributes to the response!
Our 22.21 service on Tuesday night was held up by a signalling issue in Network's Slough control centre. It's something we have previously identified as an issue and Network Rail are working to fix this. Therefore, it's disappointing to have had a further problem and I have personally raised this with them. They are taking this seriously and I hope we won't see this issue again.
After passing through the problem area, your train was 10 minutes late but was given priority and we were able to make up time but still arrived into Oxford 7 minutes behind schedule. Our aim is to deliver you to your destination on time, every time and I fully appreciate how frustrating any delay can be, no matter how small and I am sorry for the inconvenience caused.
As mentioned in my previous email I am aware that performance on the Oxford-Paddington line is not as good as other routes we operate and we are working hard to address this. Both Sue and/or I would be happy to meet you to discuss current performance and what we are doing in the short and longer term. This could be on your morning journey into Paddington or at Oxford or Paddington stations or an evening service back from London. I live on the Paddington to Oxford route myself and use the trains every day for one reason or another. So, If you think this would be helpful, please let me know and we will arrange a suitable date.