Thank you for your emails. On 17 November a problem coupling two trains at Paddington held us up. On 18 November, there was a points failure and on 21 November the delay was caused by traction issues. Every delay is a concern and we never lose sight of the importance of operating a punctual railway. I am sorry we keep letting you down but there is a tremendous amount of work going on and improving performance really is our priority.
In my previous email, I mentioned we'd be making a big announcement and on Tuesday we were able to share our plans to increase our capacity across our network. Here is a link to our website http://www.firstgreatwestern.co.uk/Content.aspx?id=5338 which explains the extra rolling stock we have managed to secure and our plans for it over the coming year. I hope you will agree that this is really good news and shows that we do work hard to bring about improvements to the service we provide.