Monday, 28 November 2011

A 'big announcement' from Mr Mark Hopwood!

Dear Dom

Thank you for your emails. On 17 November a problem coupling two trains at Paddington held us up. On 18 November, there was a points failure and on 21 November the delay was caused by traction issues. Every delay is a concern and we never lose sight of the importance of operating a punctual railway. I am sorry we keep letting you down but there is a tremendous amount of work going on and improving performance really is our priority.

In my previous email, I mentioned we'd be making a big announcement and on Tuesday we were able to share our plans to increase our capacity across our network. Here is a link to our website which explains the extra rolling stock we have managed to secure and our plans for it over the coming year. I hope you will agree that this is really good news and shows that we do work hard to bring about improvements to the service we provide.

Yours sincerely

Mark Hopwood
Managing Director

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