Thank you for your emails and my apologies for all the delays.
On Thursday there was a very unfortunate incident at Tilehurst. We are always grateful for our customers understanding during these type of situations but I know that the disruption which follows is no less frustrating. Events like these can be very difficult to manage but I recognise we need to offer a better service.
On Friday an earlier signal problem caused delays throughout the afternoon and evening. On Monday a different signal problem delayed the 08:06 service's arrival into Oxford and despite our best efforts, we could not catch up. On Tuesday, a combination of a late opening signal box and a problem with a train at the depot meant we fell significantly behind schedule.
I am very aware of how many contacts we've had from you recently and there have been too many problems. Not all, but in the main these have been down to the infrastructure. Network Rail have been working hard to address these but more needs to be done. The Office of Rail Regulation have in fact recently issued a formal warning to NR. We are keen to discuss with them their plans to recover their performance across our Network and we'll of course work with them in support.