Friday, 20 January 2012

A new reply from Mr Mark Hopwood!

Dear Dom

Thank you for your emails.

The delay on 10 January was down to a station dispatch issue (which is being investigated by our Station Manager), compounded by a points failure at Didcot. On 12 January, there had been an earlier train fault which caused congestion and on Monday, our 08:06 was late into London following Network Rails improvement works over running, again causing reactionary delays throughout the morning.

I hope you will accept my apologies.

Kind regards

Mark Hopwood
Managing Director.

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