In which he accounts for three delays. That's cheating, right?
Thanks for your emails and please accept my apologies for the delays on 12, 14 and 15 September. It's really not good enough and I am sorry.
Our performance has been much better these last few weeks and it's a shame when delays like this overshadow the positive progress we've made. We'll keep working hard though and hopefully we can show you more tangibly that the reduction in delays you have noticed has not just been a 'blip'.