Monday, 24 October 2011

A new letter from Mr Mark!

Dear Dom

Thank for your emails and I am sorry for the recent delays to your journey.

On the 13th our 08:51 service was late after it suffered a power failure. Our 09:01 was delayed when the windscreen was chipped by a stone and our 19:22 that evening was held up waiting to get into a platform at Reading.

On the 18th a signal on the Badminton line caused problems for many of our morning services. I was pleased when Network Rail were able to fix this quite quickly but the impact on our passengers journey's was very frustrating.

On the 19th another signal problem, at Didcot this time caused further delays.

I really do want us to do better and we'll continue to work hard alongside our colleagues at Network Rail to provide a better service.

Thank you again for your email.

Kind regards

Mark Hopwood
Managing Director

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