Friday, 16 March 2012

Mark: a man doing better, but still sorry. My kinda guy, in other words.

Dear Dom

Thank you for your emails. We have been doing a lot better recently but I am sorry for the delays on 8, 12, 13 and 15 March.

On 8 March, a track fault was reported and trains had to follow a temporary speed restriction. Having to go more slowly led to the delay you encountered that evening. On 12 March a Network Rail vehicle knocked a signal out of its concrete footing and again, a temporary speed restriction was imposed. The signal was fixed overnight, but the speed restriction was still in place the following morning.

Yesterday morning, a Level Crossing signal near Worcester failed. Network Rail technicians quickly discovered and replaced the defective relay that was causing the problem, but not before a significant number of our services were affected. I am sorry our 08:06 from Oxford was one of these.

Thanks also for mentioning that you saw on the news that we have been converting some buffet cars into additional accommodation for our High Speed Trains. We are not removing any existing catering facilities - these are additional carriages which, once completely refurbished, will enable us to make those trains we currently run in 7 carriage formations up to 8, significantly increasing our capacity.

We are continuing to work very hard on our punctuality and I really do hope that your last week of commuting with us will be uneventful.

Thanks again for your emails.

Yours sincerely

Mark Hopwood
Managing Director

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