She's more concise than Mark, that's for sure. More economic in her communicating style...
Thanks for your email this morning.
Your delay last night was caused by the failure of Sandy Lane level crossing between Oxford and Banbury, which caused congestion in the area. The barriers were stuck in a lowered position, but cars were driving around them so, as you can imagine, our priority was to keep customers safe.
It's really not unreasonable for you to expect us to run to time and running a right time railway is exactly what we wish to achieve. Unfortunately, problems like this do crop up and I'm sorry about the effect this had on your journey.
I too hope things calm down in London tonight. It's a very sad and difficult situation, and I hope you stay safe.