Tuesday, 9 August 2011

A reply from Sue! Be still, my beating heart!

Dear Dom

Mark is away for ten days, so has asked me to respond to you in his

I am so sorry for the delay you encountered last Thursday evening on our
19:22 to Oxford. This was due to an earlier problem, where a 'hot axle box
detector' (which is a piece of equipment set on the track side) was
triggered by a fault on a freight train, near Didcot Parkway.

Services came to a stand while the situation was investigated. This didn't
take long to clear, but long enough to cause a few minutes delay to a
number of trains, and the 19:22 was one of those affected.

Frequent delays, regardless of how long, or the cause, will of course test
our customers patience. We don't want this any more than you do.

We discussed some of the challenges we face when we met last week, but are
determined to perform as well as you have every right to expect.

I hope you have better journeys this week.

Best wishes

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